Effective Date: June 5, 2025
Table of Contents
1. Introduction
Welcome to WEBS.MU ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website building service.
- We only collect information necessary to provide our services
- We never sell your personal data to third parties
- You have control over your data and can request deletion
- We use industry-standard security measures
By using WEBS.MU, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
Account Registration:
- Email address (required)
- Full name
- Business name
- Phone number (optional)
- Password (encrypted)
Website Content:
- Text, images, and media you upload
- Business information and descriptions
- Contact details for your website
- Custom settings and preferences
Communication Data:
- Messages sent through our support system
- Feedback and survey responses
- Email communications with our team
2.2 Information We Collect Automatically
| Data Type | Examples | Purpose |
|---|---|---|
| Usage Data | Pages visited, time spent, features used | Service improvement |
| Device Information | Browser type, device model, screen size | Optimization |
| Log Data | IP address, timestamps, error logs | Security & troubleshooting |
| Analytics Data | User interactions, conversion rates | Platform improvement |
2.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (if you connect accounts)
- Payment processors (for premium services)
- Marketing partners (with your consent)
- Public databases for business verification
3. How We Use Your Information
3.1 Primary Service Provision
- Website Creation: Process your content and preferences to build your website
- Account Management: Maintain your account and provide customer support
- Hosting Services: Store and serve your website to visitors
- Performance Monitoring: Ensure your website loads quickly and functions properly
3.2 Communication
- Send important service updates and notifications
- Respond to your questions and support requests
- Provide technical assistance and troubleshooting
- Share tips and best practices for your website
3.3 Service Improvement
- Analyze usage patterns to enhance our platform
- Develop new features based on user needs
- Fix bugs and optimize performance
- Conduct research to improve user experience
3.4 Marketing and Upselling
- Send information about new features and premium services
- Provide personalized recommendations
- Invite you to participate in surveys or beta programs
- Share relevant business tips and resources
3.5 Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud and security threats
- Enforce our Terms of Service
- Resolve disputes and prevent abuse
4. Information Sharing and Disclosure
4.1 We DO NOT Sell Your Data
4.2 When We Share Information
Service Providers:
- Cloud Hosting: AWS, Google Cloud for website hosting
- Email Services: For sending notifications and communications
- Payment Processors: For handling premium service payments
- Analytics: Google Analytics for usage insights
- Customer Support: Help desk and chat support tools
Business Transfers:
If WEBS.MU is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements:
We may disclose your information when required by law or to:
- Comply with legal process or government requests
- Protect our rights and property
- Prevent fraud or security issues
- Protect user safety
With Your Consent:
We may share information for other purposes with your explicit consent.
5. Data Security
5.1 Security Measures
We implement comprehensive security measures to protect your information:
- Encryption: All data transmitted is encrypted using SSL/TLS protocols
- Secure Storage: Data stored using industry-standard encryption
- Access Controls: Limited employee access on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Monitoring: 24/7 system monitoring for suspicious activity
- Backup Systems: Regular secure backups to prevent data loss
5.2 Your Security Responsibilities
- Use a strong, unique password for your account
- Enable two-factor authentication when available
- Keep your login credentials confidential
- Report any suspected security issues immediately
- Log out from shared devices
6. Your Privacy Rights
Your Rights Include:
Access and Portability:
- Request a copy of all personal data we hold about you
- Export your website data and content
- Receive data in a machine-readable format
Correction and Updates:
- Update your account information at any time
- Correct inaccurate personal data
- Request updates to incomplete information
Deletion:
- Request deletion of your account and associated data
- Remove specific pieces of personal information
- Right to be forgotten (subject to legal requirements)
Communication Preferences:
- Opt out of marketing emails
- Choose notification preferences
- Unsubscribe from promotional communications
Objection and Restriction:
- Object to processing of your data for marketing
- Request restriction of data processing
- Withdraw consent where applicable
6.1 How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@webs.mu or use the privacy controls in your account dashboard.
Response Time: We will respond to your request within 30 days of receipt.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Website functionality, user authentication | Session/1 year |
| Analytics Cookies | Usage statistics, performance monitoring | 2 years |
| Preference Cookies | User settings, language preferences | 1 year |
| Marketing Cookies | Personalized ads, conversion tracking | 90 days |
7.2 Cookie Management
You can control cookies through:
- Your browser settings
- Our cookie preference center
- Third-party opt-out tools
- Browser extensions for privacy
7.3 Third-Party Tracking
We use the following third-party services that may track users:
- Google Analytics: Website usage analytics
- Facebook Pixel: Advertising effectiveness
- Hotjar: User behavior analysis (optional)
8. Data Retention
8.1 How Long We Keep Your Data
- Active Accounts: Data retained while account is active
- Inactive Accounts: Deleted after 2 years of inactivity
- Website Content: Stored as long as website is published
- Communication Records: 3 years for support purposes
- Usage Analytics: Aggregated data retained for 7 years
- Legal Records: As required by applicable law
8.2 Deletion Process
When data is deleted:
- Personal data is securely erased from active systems
- Backups are overwritten within 90 days
- Some metadata may be retained for security purposes
- Legal records are retained as required by law
9. International Data Transfers
WEBS.MU is based in Mauritius. Your information may be transferred to and processed in countries other than your country of residence, including:
- United States: Cloud hosting and analytics services
- European Union: Data processing and support services
- Singapore: Backup and disaster recovery
9.1 Safeguards for International Transfers
- Standard Contractual Clauses with service providers
- Adequacy decisions where applicable
- Privacy Shield or equivalent certifications
- Data Processing Agreements with all vendors
10. Children's Privacy
WEBS.MU is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you believe we have collected information from a child under 18, please contact us immediately at privacy@webs.mu.
11. Third-Party Services and Links
11.1 Third-Party Integrations
Our service may integrate with third-party services such as:
- Social media platforms
- Payment processors
- Analytics services
- Email marketing tools
- Map services
11.2 External Links
Our service may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.
11.3 User-Generated Content
Content you publish on your website may be visible to the public. Do not include sensitive personal information in publicly accessible areas.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
12.1 Notification of Changes
- Email Notification: For significant changes affecting your rights
- Website Notice: Prominent notice on our website
- In-App Notification: Notice when you log into your account
- Version History: Previous versions available upon request
12.2 Effective Date
Changes become effective 30 days after notification, giving you time to review and understand the updates.
13. Contact Us
Privacy Officer Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@webs.mu
General Support: support@webs.mu
Website: webs.mu
Mailing Address:
WEBS.MU - Privacy Officer
Mauritius
Response Time: We aim to respond to all privacy inquiries within 5 business days.
13.1 Data Protection Authority
If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.